Refund policy

At Cutting Edge Firewood, we aim to provide the highest quality products and services. If our products or services don’t meet your needs, please let us know! We will evaluate every situation on a case by case basis. If the products do not meet our meticulous standards, we will provide a complimentary exchange or replacement. If the products do meet our standards, we unfortunately will not accept returns due to the extremely high amount of labor and effort involved in both delivering and picking up our products. In some cases, we might make an exception and allow a return, but you would be responsible for covering the return shipping cost if the item has already been sent and/or delivered. That cost would be deducted from the total refund amount, which would be issued after we receive the returned product. If you have a concern or need more information, please let us know by visiting our contact page to get in touch.